General Terms & Conditions

By making a booking with Hilary Irving, hereinafter referred to as ‘the Therapist’, for an initial consultation and individual hypnotherapy sessions, hereafter referred to as a ‘session’, you agree to abide by the terms and conditions as follows:-

1. Hypnotherapy Sessions and Fees

1.1. Each standard hypnotherapy session lasts approximately 50 to 60 minutes. An initial consultation session is charged at £25, thereafter each standard session is £55.

2. Commitment, Standards of Behaviour and Code of Conduct

2.1. Hypnotherapy requires commitment and motivation to gain the best results. Part of the progress happens in the therapy room, and part is achieved through reflection or homework.

2.2. As a client you commit to engage with the process both during the session and afterwards, by completing any homework that you are given.

2.3. Throughout your therapy (inclusive of initial consultation/sessions) any client will be treated with respect, including respecting your privacy and confidentiality

2.4. You agree to attend sessions on time, and not under the influence of alcohol or recreational drugs, except those prescribed by your General Practitioner or any Doctor you are under the care of. Anti-social behaviour will not be tolerated.

2.5. If your conduct should contravene these standards, then the therapist reserves the right to terminate the session and/or refuse any future sessions.

2.6. The Therapists adheres to the code of conduct as specified by the General Hypnotherapy Standards Council. If a client has any question or complaints about the therapy this will be discussed with the therapist first. If the situation cannot be resolved satisfactorily, the general Hypnotherapy Register operates a formal complaints procedure (01590 683770)

3. Cancellation Policy

3.1. Cancellation of a session should be given by at least 24 hours notice or the full session fee will be charged. Any request to reschedule a session will not be unreasonably withheld.
3.2. A client is free to end or withdraw from therapy at any time.

4. Punctuality

4.1. If you are running late or anticipate running late for your session, please leave a message (calls are not answered when working with a client), or send a text to 07495 931442. Whilst every effort will be made to accommodate lost time, this is not always possible and therefore please understand that the session may have to finish at the originally scheduled finish time.

5. Contact outside of sessions

5.1. Unless prior agreement is made, it is expected that there will not be any contact outside of sessions (unless for rescheduling or cancellation). If contact is required it is requested to be made by email only. Details to be provided.

6. Contacting You

6.1. If it is necessary for the Therapist to contact you this will be done via your preferred method (as indicated on your Client Assessment Form, which is completed prior to or during your initial consultation). If contact is required with you prior to completion of your Client Assessment Form this will be done via the same method as contact was made with the therapist.

6.2. It is your responsibility to update the Therapist of any changes to your contact details. The Therapist cannot be held responsible for any costs incurred or associated with travelling to a cancelled session if your contact details have changed and these have not been advised.

6.3. If a telephone message is left for you, only the caller’s first name and telephone number will be left, and no mention of hypnotherapy will be made.

7. Confidentiality

7.1. Your privacy is of the utmost importance to the Therapist Any information that is collected from you as a potential client or client, including contact details is held in the strictest of confidence and will not be shared with external parties without your express permission with the following exceptions:

7.1.1. Self-Harm: The Therapist may need to contact your GP if it appears that you are suicidal or intend to carry out serious self-harm to yourself or others.

7.1.2. Abuse/Injury to a Minor: the Therapist is legally required to report any abuse towards a minor to the appropriate authorities should you divulge any such information.

7.1.3 In contravention of any legal action (i.e. criminal, coroner, civil court cases where a court order is made demanding disclosure or by a legal requirement (e.g. Children’s Acts)

7.2. In order to meet Continuous Professional Development (CPD) requirements, anonymous case histories are sometimes discussed with peer-support groups and supervisors. Please note that no personal details are ever shared. On some occasions you may be asked if you consent to your session being audio recorded. These recordings are only used by the Therapist in order to prepare future sessions for you, and/or to discuss with a supervisor. All audio recordings are destroyed following session preparation and/or the relevant supervisory session. You are not obliged to agree to the recording of your session, and if you do not then your decision will be respected and will not affect your therapy. If you agree but later change your mind, please submit this decision in writing, at which point any audio recordings will be destroyed and confirmation provided to you of this.

8. Therapy Duration

8.1. A committed and motivated client is likely to achieve their realistic goals. A cure is not guaranteed, and it would not be ethical to make this claim. A guide to therapy duration and the number of sessions required will be provided at the initial consultation however this will be regularly reviewed during your therapy and any changes to this will be discussed with you.

8.2. Therapy duration and number of sessions estimates are based on those provided to previous clients, however as all clients and conditions are unique these estimates are subject to change.